Terms & Conditions


These regulations define the rules for the intermediary's provision of brokerage services in the sale of goods from Sellers.


1. The Regulations are continuously available on the bombardina.pl website, in a way that allows each user to obtain, reproduce and record its content by printing or saving on a carrier at any time.
2. The administrator of personal data processed in connection with the implementation of the provisions of the Regulations is the Agent. Personal data are processed for the purposes, to the extent and on the basis of the principles set out in the Privacy Policy published on the Website.
3. The intermediary declares that it complies with all rules for the protection of personal data of customers.
4. Providing personal data is voluntary. Each person whose personal data is processed by the Intermediary has the right to inspect their content and the right to update and correct them.
5. The Customer agrees to the collection, storage and processing of personal data by the Intermediary for the purpose directly related to the implementation of the Goods ordered on the Website. Detailed conditions for the collection, processing and protection of personal data by the Intermediary are set out in the Website's Privacy Policy.
6. The Customer is obliged to use the Website and the services offered by the Intermediary through it in a manner consistent with the provisions of the Regulations, the principles of social coexistence, bearing in mind the respect for personal rights as well as copyrights and intellectual property of the Intermediary and third parties. It is forbidden to provide illegal content by the user or the customer.
7. Using the Website means any activity of the Customer that leads to the Customer becoming familiar with all the content posted on the Website.
8. Promotions of the Goods organized via the Website may not be combined, unless the regulations of a given promotion state otherwise.


The terms used in these Regulations mean:
Customer - consumer within the meaning of art. 22 index 1 of the Civil Code, on behalf of which the Broker purchases the goods from the Seller,
Broker- BONJOUR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA with its registered office in Lublin (postal code 20-601) at ul. Tomasza Zana 11A, NIP 7123404572, REGON 386568460, KRS 0000850776 (If you want to withdraw from the contract CONTACT to know the address for returns. Please do not return the goods to the following address: Tomasza Zana 11A, 20-601 Lublin. The parcel will not be accepted.)
Seller - an entity that sells goods and has its seat in a third country. The full list of sellers is available at link.
Brokerage service - a service provided by the Broker to the Seller in accordance with the principles set out in these Regulations, the
Act on Consumer Rights - the Act of 30 May 2014 on consumer rights (Journal of Laws item 827 as amended),
VAT - tax on goods and services imposed on import in accordance with the Act of March 11, 2004 on tax on goods and services (Journal of Laws 2016.710 jt).
Business day - one day from Monday to Friday, excluding public holidays.
Contact form - an interactive form enabling customers to contact the Broker.
The order form- an interactive form available on the Intermediary's website that allows placing an Order, in particular by adding the Goods to the electronic basket and defining the terms of the Agreement.
Goods - movables available on the website that are the subject of the Intermediation Agreement concluded between the Customer and the Broker.
Distance contract - a contract concluded between the Intermediary and the Client as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Electronic service - a service provided electronically by the Agent via the Website.
Order - Customer's declaration of intent submitted via the Website, using the Order Form, aimed at concluding the Intermediation Agreement, specifying in particular its conditions, as well as the type and quantity of the Goods, method and cost of delivery, form of payment and the Customer's data necessary to perform the contract.
Website - the Intermediary's website available at bombardina.pl.
Payment method - the method of payment selected by the Customer.


1. As part of the brokerage service provided by the Intermediary, the Intermediary orders the goods from the Seller on behalf of and on the basis of the power of attorney granted to him and pays the fees related to bringing the goods to the Customer.
2. As part of the brokerage service, the Agent additionally transfers to the Seller a value corresponding to the VAT due on the import of goods and shipment to the Customer's address. The seller is obliged to transfer the due amount of VAT to the appropriate office.
3. The brokerage service is provided on the basis of specific arrangements between the Parties.
4. By placing an order, the Customer declares that he grants the Agent the power of attorney to order the goods on behalf of the Customer and to pay the price and shipping costs of the goods to the Customer's address on behalf of the Customer. The intermediary is entitled to act only within the scope of the power of attorney granted to him.


The Broker hereby declares that in connection with the provision of brokerage services in the sale of goods from foreign sellers, the Broker assumes some of the obligations under Polish law, incumbent on sellers of goods:
1.provides the Customer with the necessary information regarding the right to withdraw from the sales contract,
2. conducts and recognizes the complaint procedure regarding the goods,
3. bears liability under the warranty for defects in the goods,
4. provides, at the customer's request, the instructions for use of the goods, and all necessary documents related to the goods in Polish


1. The Client submits to the Broker an instruction to launch an intermediary service for a given product via the Broker website.
2. After receiving the instruction to start the brokerage service, the Broker sends to the Customer:
a) confirmation recorded on a durable medium,
b) information that, in accordance with the Act on consumer rights, in order for the brokerage service to be performed before the expiry of 14 days from the date of conclusion of the contract, it is necessary the Customer's request in this regard, recorded on a durable medium,
c) information that the Customer loses the right to withdraw from the contract if the Intermediary has started the intermediation service with the express consent of the Customer, who was informed before the commencement of the service that after the Intermediary has performed the service, he will lose the right to withdraw from contracts,
3. The intermediary provides the Client with full information on the final price of the service, including all costs, and a description of the main features of the service. Information is available on the Intermediary's website.
4. When submitting an instruction to launch an intermediary service via the Intermediary's website, the Client provides the Intermediary in the form with the following data: name, surname, e-mail address. delivery address, telephone number.
5. The customer places an order after reading the content of these Regulations and accepting its provisions.
6. The intermediary is obliged to provide the Customer with confirmation of the conclusion of the distance contract on a durable medium within a reasonable time after its conclusion, before the commencement of the service provision. This confirmation contains information about the main features of the service, including the subject of the service and the method of communication with the consumer.
7. The broker starts the brokerage service immediately after receiving the payment for the service from the customer and sending the broker a clear request for the service to be performed before the expiry of 14 days from the date of the contract.
8. The provision of the brokerage service is considered to be the placement and payment of the order by the Broker at the Seller's.


1. The Agent's liability for failure to deliver goods in a situation where the Customer has provided the wrong address is excluded.
2. The ordered goods are delivered to the address provided by the Customer when submitting the instruction to start the brokerage service.
3. The intermediary declares that the delivery of the ordered goods will be made by the Seller within 60 days from the date of the contract.
4. The intermediary informs that orders placed between 24/01/2022 and 25/02/2022 may have an extended delivery time, up to a maximum of 90 days from the date of sending the order.
5. Parcels are sent from outside the European Union by the Seller. The customer is an importer. It is the customer who has the tax obligations due for the import.
6. The customer is obliged to report the lack of delivery of the package no later than 100 days from the date of sending the package.


1. Payment for the value of the order referred to in point 3 below shall be made on a prepayment basis before the Agent starts to provide services.
2. Payment may be made at the Customer's choice by bank transfer to the Agent's bank account, via the PayU payment service or by payment card.
3. All prices listed on the Intermediary's website are expressed in the selected currency.


1. Within 14 calendar days from the date of receipt of the goods, the Customer may submit a statement to the Agent on the return of the goods purchased from the Seller. Click here to open the full list of return addresses.
2. With the submission of the return statement:
The customer undertakes to send the goods to the Seller, no later than within 14 calendar days from the date on which he received the ordered goods. The goods must be delivered to the address of the Seller, provided by the Broker, who undertakes to return the price of the product to the Customer no later than within 14 days from the date of receipt of the goods by the Seller. (The list of sellers' addresses is available at this link. Before making a return, please contact us in advance via e-mail contact@bombardina.com to confirm the address). The broker will refund the payment using the same method of payment as used by the customer, unless the customer has expressly agreed to a different method of return, which does not involve any costs for him.

3. The declaration of return can be submitted electronically on using RETURN FORM. To meet the deadline referred to in paragraph 1, it is enough to send the statement before its expiry.
4. The customer bears the costs of returning the goods to the Seller.
5. Due to health protection or hygiene reasons, returns or exchanges of items from the "Swimwear", "Underwear", "Beauty & Health" and "Jewelry" categories are possible only for items originally packed in a sealed postal parcel.
6. Returns sent to the address of the Agent are disposed of after 30 days from the date of receipt.


1. In order to make it easier for the Customer to carry out the complaint procedure, the Agent takes over the obligations related to the Seller's liability under the warranty for defects in the goods purchased by the Customer. The complaint may be submitted by the Customer via e-mail to the following address: contact@bombardina.com or in the form of a letter sent to the Agent's address. Within 14 working days from the moment of filing the complaint, the Intermediary will respond to the consumer's complaint.
2. In the event of irregularities related to the functioning of the Intermediary's website, the Customer is entitled to report this fact by sending an e-mail to the following address: contact@bombardina.com or in the form of a letter to the Intermediary's address.
3. The customer is entitled to file a complaint regarding the brokerage service provided by an intermediary. The complaint may be submitted by the Customer via e-mail to the following address: contact@bombardina.com or in the form of a letter to the Agent's address.
4. The Customer's application should contain the Customer's address data, the Customer's first and last name, as well as a precise indication of the irregularity to which the notification relates, together with the justification for the notification.
5. The intermediary will respond to the received notification within no more than 14 days from the date of its receipt.
6. All complaints regarding payments should be reported to the entity responsible for the execution of the payment, ie the bank or other entity through which the funds are transferred.


1. Personal data are processed in accordance with the provisions of the Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018, item 1000, as amended).
2. The customer, providing personal data, expresses consent to their processing by the Agent for the proper provision of the service.
3. The data entered into the registration form should be updated by the Customer. Data should be updated by changing the relevant data on the Customer's account.
4. The customer may also consent to the sending of commercial information by electronic means of communication. In the event of such consent, the Intermediary is entitled to send the Customer this content electronically.
5. The personal data provided in the application and / or registration form will be processed and administered by the Agent.
6. The customer has the right to access the content of personal data and the right to request their correction, supplementation or removal on the terms set out in art. 32 ?? 35 of the Act on the Protection of Personal Data.


1. The Intermediary's website is a work within the meaning of the Copyright Act and all copyrights are reserved exclusively to the Intermediary.
2. The Intermediary declares that all materials posted on the Intermediary's website, including text, photo and graphic materials and their layout, constitute the intellectual property of the Intermediary or third parties.
3. The Intermediary excludes the possibility of copying, duplicating, modifying, distributing or other forms of commercial use of materials owned by the Intermediary, referred to in paragraph 1, without the prior written consent of the Agent.


1. In order to use the Intermediary's website, the Customer must have a computer or other end device with access to the Internet.
2. To use the Intermediary's website, it is required to enable the use of short text messages called cookies. Disabling cookies prevents the customer from fully using the intermediary's website.


1. The intermediary reserves the right to make changes to these Regulations, which will be announced on the website immediately, ie no later than 14 days before the changes are introduced.
2. The intermediary will inform about the fact of changing the Regulations by posting on the website information about making changes and posting a unified text of the amended Regulations and indicating which of the existing provisions of the Regulations have changed.
3. The Regulations may be changed at any time, in particular for important technical, legal and / or organizational reasons, without the need to justify these reasons.
4. The Customer's use of the Intermediary's services after the amendments to the Regulations come into force is tantamount to accepting the changes.
5. Any changes to these Regulations shall come into force within 14 days from the date of their publication on the website.
6. Amendments to the Regulations after submitting the Order to start the brokerage service do not affect the manner of its implementation.


1. These Regulations are made available to Customers free of charge, in a manner enabling its acquisition, reproduction and recording of its content.
2. These Regulations are available on the website in the Regulations tab.
3. Communication between the parties takes place electronically. The broker will send information to the customer to the e-mail address provided during registration.
4. These Regulations come into force on the day of their publication on the website.
5. If one of the provisions of these Regulations is or will be ineffective, it does not affect the binding force of the other provisions. In place of the ineffective provision of the Regulations, the rule will be applied that is closest to the purposes of the invalid provision and all of these Regulations.
6. Any disputes arising from the provision of services by the Intermediary will be settled amicably, and in the event of disagreement, they will be settled by a local and substantive common court.
7. Polish law is applicable to all legal relations resulting from these Regulations.
8. For matters not covered by these Regulations, generally applicable provisions of law shall apply.