FAQ

When you find the right product, select a variant and click "Add to Cart". Now you can add other products or proceed immediately by selecting "Proceed to payment". The last step is to complete the contact details and pay for the order.

That is all! You can enjoy your dream product!

We send the order confirmation to the e-mail address or telephone number provided. You will receive all information regarding the shipment in the message.

We start processing orders immediately after receiving the payment.

The order number should be sent immediately after purchase to an e-mail or telephone number, along with the order confirmation. In case of problems, please check the SPAM folder.

If you have any questions or problems, please send an e-mail to contact@bombardina.com or contact us via our contact form.

You can pay for the order:

- secure and instant PayPal

- an encrypted payment with a payment card,

In the case of payment by PayPal, you will receive a payment confirmation immediately after a successful transaction to the e-mail address provided. In the case of payment by card, the payment confirmation is the order confirmation.

If the order has not yet been processed, it is possible to change the color or size. Please inform us as soon as possible by e-mail at contact@bombardina.com with the order number and the changes you want to make.

If the order has not yet been processed, it is possible to change the delivery address. Please inform us as soon as possible by e-mail at contact@bombardina.com with the order number and the correct delivery address.

If the product is not in perfect condition, please contact us by e-mail at contact@bombardina.com with the order number and photos showing the defects. If the complaint is accepted, we will send you a new product completely at our expense, without having to return the defective goods.

Sometimes, in order to speed up the delivery time, the ordered products are shipped in separate packages. Thanks to this, we do not waste time completing the order, but we only send the goods that are in stock with our suppliers. For this reason, the delivery time for individual products within one order may vary.

You have 14 days to return the package from the moment you pick it up. Contact us for details.

In order to meet the expectations of our clients and customers, the delivery is FREE with every purchase.

All parcels are delivered via local post office or courier that cooperates with local post office. In the case of foreign shipments, the local operator is responsible for delivery.

We ship orders mainly to European countries. However, especially for customers outside Europe, we have prepared an offer of international shipment to over 150 countries.

You can track your order on the website: Parcelsapp or 17track. We will send you the tracking number in the shipping confirmation email.

Unfortunately, it is currently not possible to pay on delivery.

Most orders arrive around 15 business days after the order is paid for. Sometimes, however, usually due to the carrier's fault, the delivery may be longer, so the maximum delivery time is sixty days.

Orders are shipped from 1 to 5 business days from the moment the payment is credited. After sending the package, we immediately send a confirmation message and a tracking number to the e-mail or telephone number provided.

The numbers of foreign shipments are updated with a delay of several days, so it may not be visible in the system immediately after shipment. Please do not worry if the shipment status in the system has not changed for a long time. However, if the shipment does not arrive within the statutory 60 days, please contact us.

Orders are sent from abroad, so we are not able to predict the exact delivery date. On the day of delivery, the postman or courier will contact the telephone number provided in the order to determine the most convenient time of delivery.

The maximum delivery time is 60 days. We have no influence on the operation of the carrier, so we ask you to wait patiently for the package and contact us immediately if the time has elapsed.

Packages are sent by our partner outside the European Union.

Sometimes, in order to speed up the delivery time, the ordered products are shipped in separate packages. Thanks to this, we do not waste time completing the order, but we only send the goods that are in stock with our suppliers. For this reason, the delivery time for individual products within one order may vary.